At this time, there are no known issues that would result in an account’s progress being reset. If you log into your account and find that your games are missing or that your level is lower than you remember, this likely means that you have unintentionally created a new account.

In order to resolve this, you can reinstall your app to try to log in again on the correct account. If you are not sure what you registered your account with, you can reach out to our Customer Support team to assist you in recovering your account.