We're sorry to hear that your unit is stuck. Here are some steps you can follow to resolve this issue:
Try the 'Drag' Function:
- On both mobile and desktop, try using the 'Drag' function to move the unit manually.
- To do this, select the unit and drag it to a new location on the map.
Refresh Your Game:
- Mobile: Close the app completely and then reopen it.
- Desktop: Refresh your browser or log out and log back in.
Check Your Connection: Ensure that your internet connection is stable. Sometimes, connectivity issues can cause units to appear stuck.
Clear Cache (Desktop Only): Clearing your browser cache can help resolve some issues.
- Instructions for clearing cache can vary depending on the browser you use.
If your unit is still stuck after trying these steps, please reach out to our Support team for further assistance. Provide as much detail as possible, including:
- Game ID
- The name of the unit that is stuck
- The location of the unit on the map
- Any steps you have already tried
- A screenshot of the unit
Our team will investigate and help resolve the issue as quickly as possible.