We're sorry to hear that you didn't receive your purchase. Here are the steps you can follow to resolve the issue:
- Check with Your Payment Provider: Purchases can take up to 72 hours to process. Confirm with your payment provider that the payment has been successfully processed.
- Look for Transaction Confirmation: Check your email for a transaction confirmation. If you made the purchase on mobile, you should receive a receipt from Google or Apple, depending on your platform.
- Verify Receipt: If you cannot find any receipts, the purchase might not have gone through. Contact the appropriate store (Google Play or Apple Store) to verify the status of your purchase.
- Contact Support: If you have your receipt and still don't see your purchase, please reach out to our support team with the following details:
- Date and time of the purchase
- Payment platform (Google Play / iStore)
- Amount of Gold/SC purchased
- Money paid
- Invoice ID/GPA number
It would be really helpful if you could provide us with a copy of the receipt of your purchase. We will investigate the issue and help resolve it.