If you log in and find that your stats are missing and you are placed in a tutorial match, don't worry. This can happen due to a few reasons. Here are steps to resolve the most common issue:
Steps to Fix:
- Check for Updates: Check the news and Discord for any updates from staff.
- Start a New Game: Start a new game (e.g., WW3 x1 speed).
- Perform an Action: Build a structure or kill a unit.
- Check Rank: Once the construction is complete or the unit is killed, your rank should display correctly.
Possible Accidental Account Creation:
Sometimes, you might accidentally create a new account instead of logging into your usual profile. This can happen if you log in with Google or Apple instead of your regular email and password.
Steps to Resolve:
- Log Out: Log out of the current account.
- Reinstall (Mobile Only): If you're on mobile, reinstall the app.
- Correct Login Details: Ensure you log in with the correct email and password for your main account.
Your progress should return, and you can continue as normal. If you continue to experience issues, please send us a support request for further assistance.