How do I change my email address?

For PC users:Access the game website on any browser. On the upper right corner, you’ll see the Settings icon (a cog wheel), click on it.You’...

How do I start over, or create a new account?

If you don't already have an account, and you're looking to get started and create one, all you need to do is head to the game's homepage an...

Why has my account reset?

If you have logged in to your account only to find that your stats seem to have been wiped, and you've been placed in a tutorial match as th...

Whenever I try to login on the main page with my account, I get redirected to a different game website.

When you create an account via one of our partner sites, it can only be used on said site and not via our main page.List of some of Partner ...

How do I change my password?

Your password can be changed at any time, and we always recommend that you use a strong password with a combination of letters, numbers and ...

I forgot my password, how do I recover it?

Forgetting a password happens to all of us, and fortunately this does not mean you've lost your account. Recovering your password is a very ...

How do I delete my account?

For PC users, to delete your account:Log in to your game account.In your account homepage, click on the Settings wheel in the upper right ha...

How do I change my username?

For PC users:Access the game website on any browser. On the upper right corner, you’ll see the "Settings" icon (a cog wheel), click on it.Yo...

Why do I get redirected to Support when I try to log in?

If you are being advised to contact Support whenever you attempt to log in on your account, the most likely reason is that you have been ban...

I am not receiving the confirmation email so I can use the game chat.

When this happens, you can change the email address. Allow 10-15 minutes to pass and make sure you look in the Spam folder. If you still can...

I completed a medal but it is not showing up on my profile.

Medals and awards will show up on your profile within 72 hours from when you obtain it. After these 72 hours, if you don’t see it, please se...

Why didn't I receive my ad rewards?

Watching ads on your mobile device is a great way of getting your hands on a little extra Goldmark, and so it can be very frustrating if the...

Why didn't my combat statistics update?

We know how important combat records and statistics are to our players, and so we understand the frustration that can arise when your profil...

I accidentally spent Goldmark - how do I avoid this?

While, unfortunately, we're unable to directly return spent Goldmark, we do understand the frustration of tapping in the wrong place, or mis...

Why was I banned from a map?

Violations of our Terms of Service - such as multiaccounting and account pushing - can result in immediate removal from a game round. While ...

I won a game round, but it didn't end or grant rewards.

Winning a game can be an immensely satisfying experience, and we understand that it'd be very frustrating if the round didn't seem to end, o...

I used Goldmark to speed something up, but nothing happened.

When you use Goldmark to speed up a construction, the production of a unit or a research project, it's very important to keep in mind that i...